Shipping – BALLS AU

Your sack is empty

Shipping

Domestic Orders (AU)

Australian Post

  • 1 working day dispatch
  • 2-4 working day shipping period

International Orders Outside of the AU

DHL 

  • Most affordable shipping method
  • 1-2 business day handling period
  • Average of 3-5 business day shipping period
  • No Insurance

International shipping methods transit period may vary. The times stated above are just estimates.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded.

-------

Why was my order delayed?

Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address, your order will be put on hold and we will email you, this could cause a delay during the handling period. Please double check your address during checkout!

Customers are responsible for all claims to AUSPOST.

I think my order is lost

If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with Royal Mail here: https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation